Sunday, December 16, 2007

Service Science, Management and Engineering

Dr. Guruduth Banavar, Associate Director, IBM India Research Laboratory, Bangalore talked to GMPians regarding IBM's initiative called Service Science, Management and Engineering (SSME), which aims to create an ecosystem for developing the knowledge base and train the labor force and to make significant advances in service research and innovation. This is what he had to say "We clearly need to develop a more systematic approach to services innovation if we are to sustain this vital new sector in the economy".
The goal of the SSME discipline is to drive productivity, quality, and sustainability of services, while making the learning rates and innovation rates more predictable across the service sector, especially in complex organization to organization services including business to business, nation to nation and government to population. This new academic discipline brings together ongoing work in fields of computer science, management science, and social science to develop skills required in a services-led economy.
Many leading universities across the world have begun exploring and investing in the field of service science (SSME) to develop exactly these cross-disciplinary skills. University of California, Berkeley, Arizona State University and North Carolina State University are among a handful of universities in the United States which have established programs in service science. Universities in Europe and Asia are also creating programs in this area.

-----------
Indranil

No comments: